What you get
- Your public review count and overall rating
- How many reviews currently have no reply
- Three sample replies written to real reviews on your profile
Free. No contract. No credit card. Just a clear look at how we’d sound on your profile.
Google review replies, written and posted for you
Tidewater Reviews helps home-service businesses answer every review with personal, on-brand replies — without evenings spent typing. Google by default; Facebook, HomeStars and Yelp when you want them. Nova Scotia based. English replies. Your accounts stay yours.
No obligation. We’ll pull your public review count, rating, unanswered reviews, and three sample replies so you can judge the quality yourself.
Free review audit
See the quality before you pay. Email your business name and Google Maps link — we’ll send a short, no-obligation audit from your public reviews.
Request yours
Tell us the business name and a Google Maps link. We’ll reply by email with the audit.
Email for a free review auditOr write [email protected] with the subject “Free review audit.”
How it works
Done for you by default. You stay in control of every word that goes live.
Add us as a Manager
Invite [email protected] as a Manager on your Google Business Profile. That’s Google’s own sharing feature — you never share a password, and you can remove us anytime.
We write a reply to every review
We read each review and draft a fact-checked, on-brand reply that sounds like your business wrote it.
You get the batch by email
Every batch lands in your inbox first. You have 48 hours to edit or object. If we don’t hear otherwise, we post the approved replies for you. Monthly reviews are answered within 2 business days of the review going live (or of us receiving access).
Sensitive reviews wait for your OK
Any 1–2 star review, complaint, or sensitive case only goes live after you explicitly say yes.
Turnaround we commit to
- First backlog batch: within 3 business days of Manager access (or intake, for drafts-only) and payment.
- Ongoing monthly reviews: answered within 2 business days.
- 1–2 star and sensitive reviews are always held and posted only after the owner’s OK.
Prefer to post yourself? Choose drafts only at the same price. We email the replies; you paste them into Google.
Simple pricing in CAD
Month to month, or save with annual prepay. Cancel monthly plans anytime. Paid by Interac e-Transfer before work starts. No surprise charges. Prices in CAD.
Backlog Pilot
$49 CAD
- Up to 10 existing reviews
- Done within 3 business days of access and intake
- One revision round
- Posting for you, or drafts only
Monthly Review Care
$149 CAD / month
- Every new review answered
- Fair use up to 40 reviews / month (Google + Facebook, HomeStars and Yelp combined)
- Free one-page monthly report (rating trend, replies posted, praise/complaint themes)
- One consolidated revision round
- Annual prepay: $1,490 CAD / year (2 months free), paid upfront by e-Transfer
Review Care Plus
$199 CAD / month
- Everything in Monthly Review Care
- Every new review answered (fair use up to 40 / month, platforms combined)
- 4 Google Business Profile posts per month, written and posted for you
- Review requests included (normally a $49/month add-on)
- Free monthly report
High-Volume
$249 CAD / month
- Every new review answered
- Fair use up to 100 reviews / month (platforms combined)
- Review requests included
- Free monthly report · priority weekday turnaround
Prices in CAD. Facebook, HomeStars and Yelp replies are included on Monthly Review Care and up when you grant page or manager access (Yelp/HomeStars depend on your business account). If a business regularly goes past its fair-use limit, we’ll suggest the next plan. We’ll still answer every review that month — there are never surprise charges. Interac e-Transfer to [email protected].
Add-ons & extras
Optional services that pair with reply work. Same honest rules: no fake reviews, no incentives, no spam.
Review requests
$49 CAD / month
We write a friendly post-job “how did we do?” message and short link. Where you share a customer list or your own sending tool, we send or schedule the same request to every customer.
- Included free in Review Care Plus and High-Volume
- Google-compliant: every customer gets the same ask — no rewards, no filtering or gating unhappy customers
- We never write or fake reviews
Quote follow-ups
$49 CAD / month
Polite follow-up templates for quotes that didn’t book. You send them, or we send from your email if you grant access.
- Only your own quoted customers — no purchased lists, no spam
- Tone matched to your business
Website FAQ & service-page refresh
$149 CAD
FAQs and service copy rewritten from what customers actually say in your reviews. Delivered as copy for you or your web person.
- Based on real themes in your reviews
- You (or your web person) publish the copy
Monthly report
Free with every monthly plan
One-page report each month: rating trend, how many replies we posted, and common praise or complaint themes.
- Included with Monthly Review Care, Plus, and High-Volume
- Shows what you’re paying for
Multi-platform replies (Facebook, HomeStars, Yelp) sit inside the monthly plans above — fair-use counts combine across platforms. See how access works on each platform.
Facebook, HomeStars & Yelp
Included in every monthly plan. Same reply process as Google — counted toward your plan’s monthly fair-use total across platforms.
Same process as Google
- We read each new review and write a reply specific to it
- We email you the batch first
- We post after your OK, or after 48 hours with no objection
- 1–2 star and sensitive reviews only after your explicit OK
You give our account access to your business Page (a Page access or role in Meta Business settings). We post replies there.
Yelp
Where available, you add us as a user in your Yelp for Business account and we post replies. If that isn’t available, we email ready-to-paste replies for you to post.
HomeStars
If your account can’t add another user, we email ready-to-paste replies and you post them — usually about a minute per reply.
No passwords, ever. We never ask for or accept your login credentials. You grant access through each platform’s own sharing tools, and you can remove our access anytime.
Quality first
A reply that could be pasted under a different review fails our bar. Every draft has to sound like you wrote it after reading that exact review.
What you get
- Specific, personal replies — never generic filler
- Checked against facts you approve in a short intake
- Reviewer’s first name used when Google shows one
- Varied openings across a batch so they don’t sound copy-pasted
- AI-assisted drafting, then checked against your facts and our style guide before anything reaches you
What we don’t do
- No fake reviews or review incentives
- No review gating or filtering unhappy customers
- No review removal or ranking guarantees
- Never ask for your Google (or other) password
- No selling your data
Why not just use software?
Review tools and AI drafts can help. For a busy trade, the bottleneck is usually the same: someone still has to log in, check each reply, and post it.
Software / DIY AI
- Drafts a reply for you to review
- You (or a staff member) still log into Google and post
- Easy to fall behind when the truck is busy
- Same thank-you lines can creep in if nobody edits
Tidewater Reviews
- We write the reply against your facts and voice
- We post for you once you approve (or after the 48-hour window on non-sensitive reviews)
- You stay in control — especially on 1–2 star and sensitive reviews
- Drafts-only is available at the same price if you prefer to paste them yourself
Honest take: if you enjoy writing replies and never miss one, software may be enough. If answering reviews keeps slipping, done-for-you posting is what we sell.
Example reply
Illustrative only — invented for this page so you can see the style. Not a real customer review.
EXAMPLE — not a real customer
EXAMPLE review (fictional — not real)
★★★★★
“Mike showed up on time for our heat pump install in Dartmouth and walked us through the thermostat settings. Clean work and clear pricing.” — Sarah K.
EXAMPLE Tidewater reply (fictional business)
Thanks, Sarah — glad Mike got you sorted on install day and that the walkthrough helped. If anything comes up with the thermostat after a few weeks of use, just give the shop a call and we’ll take care of it.
This pair is clearly labelled as an example. We never invent customer reviews for marketing, and we never present made-up results as real clients.
A note from Austin
I’m Austin Caulier. Tidewater Reviews is based in Trenton, Nova Scotia, and we write English Google review replies for home-service trades across Canada — cleaning, plumbing, HVAC, electrical, landscaping, and similar shops that want every review answered without spending evenings on it.
Quality comes first: a reply has to fit that exact review, use only facts you’ve approved, and sound like your business. No fake reviews, no ranking promises, and no asking for your Google password. If you want to see how we’d sound on your profile, start with the free review audit.
— Austin
FAQ
Short answers to the questions we hear most.
Do you need my Google password?
No. You add [email protected] as a Manager through Google’s own Business Profile sharing. You can remove that access anytime. Prefer drafts only? We’ll email replies and you post them yourself.
What happens if I don’t like a reply?
Every batch is emailed to you first. You have 48 hours to edit or object. We won’t post anything you’ve flagged, and 1–2 star or sensitive reviews only go live after your explicit OK.
How fast do you reply to reviews?
Your first backlog batch is done within 3 business days of access and intake. Ongoing monthly reviews are answered within 2 business days. 1–2 star and sensitive reviews are always posted only after you say yes.
How do I pay?
Interac e-Transfer to [email protected], paid before work starts. Pricing is in Canadian dollars. Month-to-month plans cancel anytime.
Is this AI?
Yes — drafting is AI-assisted. Every reply is checked against the facts you approve and our style guide before it reaches you. We disclose this up front; we don’t pretend a human typed every word from scratch.
Who is this for?
Home-service businesses with a verified Google Business Profile — cleaning, plumbing, HVAC, landscaping, electrical, and similar. Best fit if you get steady new reviews and want consistent, personal replies without writing them yourself.
What if I get more reviews than my plan’s fair-use limit?
We’ll still answer every review that month, then suggest the next plan if you’re regularly over. There are never surprise charges. Fair-use counts combine across Google, Facebook, HomeStars and Yelp when those platforms are included.
Do you cover Facebook, HomeStars and Yelp?
Yes — included in every monthly plan. Fair-use counts combine across platforms. Same process as Google (batch by email, 48-hour window, sensitive reviews only after your OK). See Facebook, HomeStars & Yelp for how access works on each. Google remains the default focus.
How do you get access to Facebook, Yelp or HomeStars?
Through each platform’s own sharing tools — never your password. Facebook: Page access or role in Meta Business settings. Yelp: add us as a user in Yelp for Business where available; otherwise we send replies for you to paste. HomeStars: if another user can’t be added, we email ready-to-paste replies. You can remove our access anytime.
How do review requests work — and is it allowed?
We write a friendly post-job message and short link. Every customer gets the same ask: no rewards, no filtering out unhappy customers. Where you share a list or your own sending tool, we can send or schedule it. We never write or fake reviews. Included free in Review Care Plus and High-Volume; otherwise $49 CAD / month.
What’s in the monthly report?
A free one-page note for every monthly client: rating trend, how many replies we posted, and common praise or complaint themes.
Start with a free review audit
Send your business name and Google Maps link. We’ll send your review count and rating, how many reviews have no reply, and three sample replies — free, with no obligation.
Email [email protected]